If you've received your order and aren't happy with it, please reach out to our Service team at firstname.lastname@example.org. Be sure to include:
- A detailed description of the issue
- A photo of the issue
- Your order number
- The model name (if you have multiple models in your order)
Our team will work with you to make sure that your order meets Shapeways' quality standards. Please note that with an exception for quality defects, all sales are final.