Once your order has been accepted by Shapeways, it can no longer be cancelled. If your order has not yet been accepted, please reach out to our Customer Service team here to submit a cancellation request. Please include your order number and the specific names of the models that need to be cancelled to have your request processed faster and easier.
We are unable to cancel any order items after they begin pre-production. All of your order items are printed on-demand, we do not have or keep any stock in our manufacturing facilities. Because of this, all sales are final.
Please contact our Service team here if you have a question about your order’s production or turnaround time.