Shapeways offers a convenient 60-minute window for order cancellation through the Order page and the dedicated cancellation button.
Once the time limit has elapsed, cancellation is no longer possible. This restriction encompasses various modifications, including changes in quantity, material, finish, and adjustments to manufacturing or shipping services.
Given the personalized nature of our services, where 3D prints are crafted based on specific specifications, orders become non-modifiable or cancellable once placed. Our manufacturing facilities operate on a made-to-order basis, without stocked inventory, resulting in all sales being final.
For inquiries regarding your order's production or turnaround time, please reach out to our Service team here.