If you live near one of our distribution centers (located in Long Island City, NY or Eindhoven, NL), we invite you to skip the shipping fees and pick up your order directly from us!
The best way to set this up is to choose “Pick Up” as your shipping method during the checkout process. However, if you don’t see this option or decide to pickup your order after you place it, send our customer service team an email with your order number and we can facilitate a pick up for you.
Please note that you will still receive an email with the subject "Your Shapeways shipment is on its way!" to notify you when the order has been completed. You will be able to see that the selected option is listed as Pickup.
From then on you can pick your order up at your convenience.
Here are our pick up addresses:
30-02 48th Ave.
Long Island City
Queens, NY 11101
In LIC, we can help you pickup your order between 9am-5pm, Monday - Friday. Unfortunately we aren’t able to accommodate weekend pickups.
The entrance to the building is on 48th avenue, you’ll see a set of black doors with an intercom on the right. Use the intercom to call us, and someone from our service team will buzz you in. Once you’ve entered the building, head up the stairs to the second floor. Turn left through the door at the top of the staircase and walk all the way down to the end of the hall. The last door on the left will be open for you to come right in during our hours of operation.
5613 LE Eindhoven
In Eindhoven, we can help you pickup your order between 8am-5pm, Monday - Friday. Like in New York City, we aren’t able to accommodate weekend pickups.
Please use the entrance on Kanaaldijk-zuid (noted by a Shapeways sign), you will find a doorbell on a column to the right of this door. Ring the bell and someone from our service team will buzz you in and assist with your pickup.