What is the Shopify E-commerce integration?
Shapeways Fulfillment is a free app available on the Shopify app store. The app directly connects a Shopify store to Shapeways’ 3D printing manufacturing and fulfillment network, giving your business seamless access to 3D printing technology in over 40 materials and finishes. When your customer makes a purchase from your Shopify store, the order will flow through to Shapeways and can be fulfilled manually or automatically, depending on your business needs.
For a step by step walkthrough of how to set up the Shapeways Fulfillment app, download our guide.
You are able to select two shipping options from Shapeways: the lowest cost option or the fastest option. The exact shipping speeds and costs from Shapeways vary by country. If you'd like to match shopify options to the Shapeways options, you are able to set up zones and rates in your store's shipping settings. View our guide or learn more in this Shopify tutorial.
We plan on rolling out new updates for the Shapeways Fulfillment app in the future. We are constantly listening to your feedback and developing new ways to make the app better suit your business needs.
Please refer to these FAQs for further information:
How do I link my Shapeways products to my Shopify store?
There are two methods for accomplishing this, which are outlined in our guide.
Why do I need to have a credit card on file with Shapeways?
When an order is placed through Shopify, your card on file with Shapeways is charged for the base price of the model (plus shipping and applicable taxes). The customer will be charged the retail price (what you sell the product for on Shopify). Shopify will then distribute funds to your bank account based on their pay period.
What if my credit limit isn't high enough to handle order volume?
If your credit limit is not high enough to handle your order volume, you can try getting a Paypal credit card set up. Use Paypal's business credit card for the purchases and connect it to the Paypal account with Shopify.
Do my Shapeways products need to be set to Public in order to sell them on Shopify?
No, your products do not need to be public on Shapeways.com in order to sell them through Shopify.
Can I link multiple Shapeways accounts to one Shopify store?
Currently, you are only able to link one Shapeways account per Shopify store.
Why don't I see all of my products in my Shopify Product CSV?
The Shopify Product CSV only displays items in your Shapeways shop that have been set to Public. Private items will not appear in this file.
How can I keep track of my sales?
You can track your sales in Shopify. Click System Admin and then click Analytics. See Shopify's tutorial for more information.
I tried to install the Shapeways Fulfillment app, but I keep getting directed to a blank page. What do I do?
If you're experiencing this issue, it may be because you're using an ad blocker. Please disable your ad blocker and try again.
Can I ship products in my own custom packaging?
Currently, all orders ship in a standard Shapeways-branded box. You have the option of shipping orders to your own address first, if you'd like to rebox products with your own custom packaging. If you'd like us to ship orders in custom packaging, please email email@example.com with your inquiry.
Can my order get rejected?
Orders coming in from Shopify will go through the standard Shapeways model review process. You can find more information about the model review process here.
Material option not available for E-Commerce Integration
In some rare instances, you may run into issues fulfilling an order in a certain material (Error Reason 91). Our Developer team is working on resolving this but in the meantime, there is a simple workaround you can use.
- Add the model(s), in the desired material, to your cart on Shapeways.com.
- Return to the Shopify Integration app and click the “Create Order” button.
- If you are still unable to proceed, please reach out to firstname.lastname@example.org
When trying to install the Shapeways app I get this message: "Your browser needs to authenticate Shapeways fulfillment"
This can be remedied by uninstalling and reinstalling our app. If this does not resolve the issue, please contact email@example.com for further assistance.
What if my customer places an order for products being printed by Shapeways as well as other products from my shop?
In such cases, even if your fulfillment option is set to "Automatic", you will need to manually create a Shapeways order through the integration.
What is your cancellation policy?
Shapeways orders are printed on-demand, due to the nature of our manufacturing processes we cannot accommodate cancellation requests once an order has been accepted. Because of this, we strongly recommend that you double-check your files and cart before proceeding with the checkout process.
Once an order has been accepted by Shapeways, you can no longer modify or cancel it. If you have questions about your order, please email firstname.lastname@example.org.
If you'd like to reach out to us with a feature request, email us at email@example.com