My Order

Placing An Order

• Where can I find my invoice?
• Combining your orders
• Accepted payment methods
• What is the Marketplace?
• Can I cancel my order?
• Using promo codes & store credits

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Shipping

• Shipping time & costs
• Can I pickup my order?
• Does Shapeways ship worldwide?
• Import duties, tax, & brokerage fees
• How do I update my shipping address after my order has been placed?
• Where will my order ship from?

Rejections

• How does "Print It Anyway" work?
• Why was my model rejected?
• What is a Success Rate and "First to try"?

Complaints

• There's a problem with my order