My Order

Holiday Planning

• Holiday Cutoff: Shipping to the USA, Canada, New Zealand, and Australia
• Holiday Cutoff: Shipping to Europe, Mexico, and Puerto Rico
• Holiday Cutoff: Shipping to the rest of the world

Placing An Order

• Rush manufacturing
• Where can I find my invoice?
• Combining your orders
• How long will it take to print my models?
• Accepted payment methods
• What is the Marketplace?

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Shipping

• Shipping time & costs
• Can I pickup my order?
• Does Shapeways ship worldwide?
• Import duties, tax, & brokerage fees
• How do I update my shipping address after my order has been placed?
• Where will my order ship from?

Rejections

• How does "Print it Anyway" work?
• Why was my model rejected?
• What is a Success Rate and "First to try"?

Complaints

• There's a problem with my order