As we specialize in printing made-to-order parts, we are unable to accommodate changes or cancellations once an order has been placed. We take great care to ensure the accuracy and quality of every item; however, refunds or reprints may be issued only under the following circumstances:
- An incorrect part was received.
- Received parts in the wrong finish.
- Parts are broken or missing upon arrival.
- There are issues with the quality of a part.
To request a refund or reprint, please contact us via email within 7 days of receiving your order. The request should include the order number, affected parts, and clear photos of the issue, along with an explanation. If there are issues with the packaging, photos of the damaged or inadequate packaging should also be included. After reviewing the request, we will determine the appropriate course of action.
In the event that a part is canceled due to rejection, refunds will automatically be issued. If the total refund amount for parts within an order is less than $100, the refund will be issued as store credit. For orders where the total refund amount exceeds $100, the refund will be processed to the same account and in the same form as the original payment method.