Data: Your data was owned by you and not by the defunct entity. Even though we bought all the available intellectual property of the defunct entity, we did not buy or get access to your data as the trustee could not sell that to any new owner. All data has therefore been lost in the bankruptcy. We take your IP seriously and will only use it to produce your orders. We are putting measures in place to actively protect our new customers’ IP by implementing a system that purges IP that has not been used for a period of time.
NOTE: The trustee in the Netherlands hired an external company to ensure all local devices were wiped before sale, including of all customer IP (i.e., model data). This was a certified process.
Your Shop: Your shop is no longer active. However, you can upload models and order them using our Instant Quote (https://www.shapeways.com/model/material-configurator/upload). We are working hard to bring back our e-commerce integrations with Shopify and Etsy where you will be able to create your own shops, manage your products and get them fulfilled by Shapeways.
You are owed money: If the old Shapeways ownership entity owes you money — for instance store credit as a vendor or shopowner — you can contact the American Trustee with your claim:
Alfred T. Giuliano
Giuliano Miller & Co., LLC
2301 E. Evesham Road Pavillion 800,
Suite 210,
Voorhees,
NJ 08043
USA